AI+ Customer Service™
- Assess your skills before enrolling
Enhance Customer Experiences: Employ AI-Powered Service Solutions.
- Customer-Centric AI: Redefine service workflows with AI-powered personalization
- Practical Execution: Implement automation tools to optimize CX and satisfaction
- Ethical AI Integration: Covers trust-building and responsible AI practices
- Competitive Edge: Learn to enhance communication and service delivery at scale
- Master AI-Driven Customer Support: Learn how to integrate AI-powered chatbots, voice assistants, and automated ticketing for enhanced service.
- Improve Customer Satisfaction with AI: Use AI analytics to personalize interactions and resolve queries efficiently.
- Stay Ahead in AI-Powered Customer Experience: AI-driven customer service is transforming businesses, and companies seek professionals skilled in AI adoption.
- Expand Your Career in AI Customer Service: High demand for AI-powered customer service professionals across e-commerce, SaaS, banking, and telecom sectors.
Course Curriculum
Module 1: Introduction to Artificial Intelligence (AI) in Customer Service
Module 2: Understanding AI Technologies
Module 3: Data Collection and Analysis
Module 4: Implementing AI Solutions
Module 5: Optimizing Customer Experiences
Module 6: Ethical Considerations and Trust
Module 7: Future of AI in Customer Service
Module 8: Creating an AI Strategy for Your Organization
Optional Module: AI Agents for Customer Service
Job Roles & Industry Outlook
Customer Experience Strategist
Use Al technologies to analyze customer data, predict behaviors, and develop personalized experiences that improve customer engagement and loyalty.
Al Solutions Architect
Design and implement Al-powered systems tailored to customer service needs, integrating chatbots, machine learning models, and predictive analytics.
Al Customer Support Specialist
Utilize Al tools to assist in customer inquiries, automate responses, and ensure seamless customer support processes.
Al Customer Service Manager
Lead customer service teams in implementing Al-driven solutions to optimize customer interactions, streamline service delivery.
Exam Information
Duration
90 minutes
Passing Score
70% (35/50)
Format
50 multiple-choice/multiple-response questions
Delivery Method
Online via AI proctored exam platform (flexible scheduling)
Fees include
One year of access to course content, including continuous updates.
Certification exam.
One exam re-take.
Exam Blueprint:
Introduction to Artificial Intelligence (AI) in Customer Service - 12%
Understanding AI Technologies - 12%
Data Collection and Analysis - 12%
Implementing AI Solutions - 20%
Optimizing Customer Experiences - 12%
Ethical Considerations and Trust - 12%
Future of AI in Customer Service - 12%
Creating an AI Strategy for Your Organization - 8%
Explore our Schedules
Apr 5 - Apr 9
GMT 09:00 AM - 05:00 PM
In-person
Riyadh
Sep 20 - Sep 24
GMT 09:00 AM - 05:00 PM
In-person
Dammam
Jul 12 - Jul 16
GMT 09:00 AM - 05:00 PM
In-person
Doha
Apr 5 - Apr 9
GMT 09:00 AM - 05:00 PM
In-person
Dubai
Sep 6 - Sep 10
GMT 09:00 AM - 05:00 PM
In-person
Dubai
Dec 6 - Dec 10
GMT 09:00 AM - 05:00 PM
In-person
Abu Dhabi
Apr 5- Apr 9
GMT 09:00 AM - 05:00 PM
In-person
Kuwait
Sep 20 - Sep 24
GMT 09:00 AM - 05:00 PM
In-person
Kuwait
Apr 12 - Apr 16
GMT 09:00 AM - 05:00 PM
In-person
Muscat
Jul 12 - Jul 16
GMT 09:00 AM - 05:00 PM
In-person
Cairo
Nov 15 - Nov 19
GMT 09:00 AM - 05:00 PM
In-person
Cairo
Jul 19 - Jul 26
GMT 06:00 PM - 10:00 PM
LVT
Zoom
Dec 10 - Dec 17
GMT 06:00 PM - 10:00 PM
LVT
Zoom
Certificate of Completion
AI+ Customer Service.
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